1. What products does Hairlune sell?

Hairlune is an online store specializing in hair accessories, including hair ties, hair clips, headbands, and similar styling essentials. Our products are designed for everyday wear and various occasions.

2. Where do you ship from?

Orders are processed through our fulfillment partners and shipped from our distribution facilities. We work with established international logistics providers to ensure reliable delivery.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak seasons or promotional periods.

4. How long does shipping take?

Delivery times vary depending on the destination country. Estimated shipping times are provided in our Shipping Policy. Please note that customs inspections, local postal delays, or high shipping volumes may affect final delivery times.

5. Will I receive tracking information?

Yes. Once your order has been shipped, a tracking number will be sent to the email address provided at checkout. Tracking updates may take several days to appear after dispatch.

6. Do you ship internationally?

Yes, Hairlune serves customers in multiple countries. Shipping availability and delivery times depend on the destination.

7. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once an order has entered processing or shipping stages, changes may no longer be possible.

8. What is your return policy?

We accept return requests within the timeframe stated in our Return & Refund Policy. Items must be unused and in their original condition. Certain items may not be eligible for return for hygiene reasons. Please review our policy page for full details before initiating a return.

9. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our support team with your order number and clear photos of the item within the specified timeframe. We will review the case and provide an appropriate solution.

10. Are product colors exactly as shown?

We aim to display product images as accurately as possible. However, due to lighting conditions and differences in screen settings, slight color variations may occur.

11. Are customs duties or taxes included?

Import duties or local taxes, if applicable, are determined by the destination country’s regulations and are the responsibility of the customer.

12. How can I contact customer support?

You can reach our support team through the Contact page on our website. We aim to respond within 1–2 business days.