Last Updated: December 20, 2025

Thank you for shopping at Hairlune. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on www.hairlune.com， you agree to the terms outlined below.

1. Order Processing Time

Order Cut-off Time: 5:00 PM (GMT+08:00) China Standard Time.

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed. A separate email containing tracking information will be sent after the order has been dispatched.

2. Shipping Regions

Hairlune ships to multiple international destinations, including:

• United States

• Canada

• Other international countries (Rest of World)

Shipping availability may vary depending on location.

3. Shipping Methods & Fees

We currently offer Standard Shipping only. Shipping costs are calculated based on the order subtotal (before taxes and discounts).

United States & Canada

• Free Standard Shipping on orders USD $59.00 and above

• Standard Shipping Fee: USD $13.99 for orders USD $0.00 – $58.99

Rest of World

• Free Standard Shipping on orders USD $59.00 and above

• Standard Shipping Fee: USD $11.99 for orders USD $0.00 – $58.99

Shipping fees are displayed clearly at checkout before payment is completed.

4. Estimated Delivery Time

Estimated delivery time depends on the destination country and local postal services.

Typical delivery timeframe:

• United States & Canada: approximately 7–15 business days after dispatch

• Rest of World: approximately 8–18 business days after dispatch

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, carrier issues, weather conditions, or peak shipping periods.

5. Tracking Information

Once your order has been shipped, tracking details will be provided via email. Tracking updates may take several days to become active depending on the carrier.

If you have not received tracking information within a reasonable timeframe, please contact our support team.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

Hairlune is not responsible for delivery issues or additional costs resulting from incorrect or incomplete addresses provided by the customer.

If a package is returned due to address issues, reshipping fees may apply.

8. Lost or Delayed Packages

If your package appears delayed beyond the estimated timeframe, please contact us so we can assist in contacting the carrier.

Hairlune is not responsible for delays caused by customs clearance, natural events, or circumstances beyond our control, but we will make reasonable efforts to assist customers when issues arise.

If you have any questions regarding shipping, please contact us through our Contact page before placing your order.